Institutions
Size exchange on delivery day: how it works
Even when everyone measures carefully, a few uniforms in any batch will not fit as expected. A student has grown since admission, a nurse prefers a looser top than she thought, or someone simply guessed. With courier orders, a wrong size is a problem. With institution orders, it is handled on the spot.
This post explains how size exchange on delivery day works, for both the nursing office and the people receiving uniforms.
The basic idea
When a weekly batch of institution orders is delivered, it arrives together at the institution’s chosen delivery point, such as a nursing office, staff room or college hall. Size exchanges are handled right there, on that day.
So instead of posting a set back and waiting, the person tries it on, and if it does not fit, swaps it at the delivery point.
How it works for staff and students
- Collect your uniform at the delivery point when the batch arrives.
- Try it on there, or at least the top, before leaving. Do not take it home first and wear it.
- Check the fit: shoulders, chest, length of the top, waist and length of the pant.
- If it does not fit, tell the person handling the delivery and exchange it for another size that day.
Exchanges are handled on delivery day itself, so try it on before you take it home rather than after you have worn or washed it.
A quick fit check
Use these checks when you try it on:
| Check | Fits well | Needs another size |
|---|---|---|
| Shoulders | Seam at the edge of the shoulder | Seam pulled inward or hanging down the arm |
| Chest | Can cross arms without the top pulling | Tight across the back or gaping at the neck |
| Top length | Covers the waistband when you reach up | Rides up above the waistband |
| Pant waist | Drawstring ties comfortably | Elastic too tight, or too loose even when tied |
| Pant length | Ends at the ankle | Drags on the floor or sits well above the ankle |
If you are between two sizes, the larger one is usually the better choice. Drawstrings and a little ease are more comfortable over a long shift than a snug fit.
How the nursing office can help
- Announce the delivery day and place in advance, so people come to collect.
- Arrange a corner to try on, such as a changing room or a screened area.
- Have a contact person present who knows the batch.
- Remind people to try before leaving. Most problems come from people who take the parcel home unopened.
Why it works this way
Institution uniforms are stitched in weekly batches and delivered together, so it makes sense to handle sizes at the same time and place. Nobody pays for return courier, nobody waits for a replacement parcel, and the office does not have to collect wrong sizes and send them back.
It also means fewer people end up wearing a uniform that does not fit because returning it was too much trouble.
How this differs from individual orders
For individual sets ordered on WhatsApp and sent by courier, exchanges are only for manufacturing defects, reported within 7 days with a photo. That is why, for courier orders, it is so important to measure and check the size chart first. Our policies page has the full details.
Getting it right first time
The fewer exchanges, the quicker delivery day goes. Before ordering from your institution’s page, measure over light clothing and compare with the size chart. Choose the larger size if you are in doubt.
Wrapping up
Size exchange on delivery day means a wrong size is a quick swap, not a courier return, as long as people try on before they leave. If your hospital or college wants this kind of set-up, read how it works on the for institutions page.
