Paying for scrubs by UPI: what to expect

When you order a scrub set from us on WhatsApp, payment is by UPI, before dispatch. For most people that is simple: it is the same way you pay at a medical shop or split a canteen bill. But if you have not bought clothes this way before, it helps to know exactly what happens and what to check.

Why we use UPI

• No card or account needed. Any UPI app linked to your bank works.
• Instant confirmation. Both of us can see the payment straight away.
• Fits the WhatsApp order. The order, the total and the payment all stay in one chat, so there is a clear record.

Orders are prepaid. We confirm the total and delivery charge before you pay, so there are no surprises.

What happens, step by step

1. You tap “Order on WhatsApp” on the product page and send the message.
2. We reply with your order details, the total including the delivery charge, and our UPI details.
3. You check the details, then pay from your UPI app.
4. You send us the payment screenshot or UPI reference number in the same chat.
5. We confirm receipt and your order goes into the next dispatch, on a Monday or Thursday.

Check before you pay

Take a moment with our reply before opening your UPI app:

• Product, colour and size are what you wanted.
• Quantity is correct, including any extra tops, pants or caps.
• Name embroidery spelling, if you asked for it.
• Delivery address and phone number are complete.
• Delivery charge is shown, or pickup at Konni is noted.

If anything is wrong, reply and we will correct it before you pay.

Sharing proof of payment

A screenshot of the successful payment screen is enough. Make sure it shows:

• The amount.
• The date and time.
• The UPI transaction or reference number.

If you paid from someone else’s phone, for example a parent paying for a student, just mention whose name the payment came from.

Staying safe

UPI is safe when used carefully. A few habits protect you:

• You never need to enter your UPI PIN to receive money. A PIN is only for paying. If anyone asks you to enter your PIN to “receive a refund”, it is a scam.
• Pay only to the UPI details we send in our chat after you start an order from our website.
• Check the name that your UPI app shows for the payee before confirming.
• Never share OTPs or bank passwords with anyone.

If you are ever unsure whether a message is from us, ask in the same chat or use our contact page.

If something goes wrong

• Payment deducted but not showing as successful: this sometimes happens with bank delays. Send us a screenshot; most such payments either complete or are reversed by your bank.
• Paid the wrong amount: tell us in the chat and we will sort it out with you.
• Paid twice by mistake: message us with both references.

After payment

Once your order is dispatched, you can follow it on the track page with your order ID. If a set arrives with a manufacturing defect, report it within 7 days with a photo on WhatsApp. Full details are on our policies page.

Wrapping up

Paying by UPI is quick: check our reply, pay the confirmed total, send the screenshot and wait for dispatch. If you have any questions about payment or delivery charges, the FAQ is a good place to start.